16 May 2024 *UPDATE*: I revised my rating to 5-stars.The retailer reached out to me regarding my review, which is very rare customer service in this error. The retailer inquired about my issue and seemed very interested in resolving my problem. Although it had been sometime since I had posted my initial review they wanted to know exactly what my issue was and how they could help.I explained my problem with the dispenser and that after my initial post I learned that the dispenser with the body wash had cracked and I had to throw it away, thus having an empty dispenser area. The retailer immediately offered a replacement without photos or returning the broken dispenser. This to me was a rarity as most companies do not what to resolve issues if you do not have the broken product or photos.As I initially reviewed the dispenser is awesome and provides adequate amount of product with two (2) pumps so of course I loved it. Body oil just needs one pump unless you want it all over the shower floor. I love thick body wash so I was very pleased that the dispenser is able to provide the right amount with two pumps.Here a couple of tips that most consumers may not be aware of:1. If you use thick body wash be sure to prime the pump. 20-30 pumps with your finger on the dispensing hole to form a vacuum is important during first use or if you let the dispenser run out of product. This is also important if you put shampoo or conditioner in the dispenser.2. **Keep an eye on the amount of product in the dispenser. A key to your dispenser being to low is if it stops dispensing the usual amount. If you fail to pay attention to this one observation you will form a vacuum that will crack your dispenser and of course the dispenser will not release any product.3. Be sure to clean the area before mounting the dispenser. I recommend you place tap in the area you wish for it to reside and just practice. I failed to do this and now find that my dispenser is a bit high, now that I have a new one, I plan to reposition the dispenser so that it is in reach .If for no other reason I recommend this product for the great customer support.Initial:When I first received the dispenser I was so excited. Initial use: after priming the pump 30 times to use O*** Moisture Ribbon Body Wash the dispenser produced an excellent about of body wash to my scrunchie. I was to pump 2 times per wash which was all I needed. 3 weeks later: I am unable to get any soap out. I prime the pump 30 times for one dispense then nothing, have to repeat the process in order to get another dispense. I am so disappointed and frustrated with this product. Glad I didn’t pay more than $30 for it. The dispenser with the baby oil in it works great of course. I have to switch to a lighter body wash in order to enjoy the full features of the dispenser. I will keep it and put my shampoo in it but really wish it could handle the body wash.








